Shipping policy

  • All international orders are shipped via DHL Express Worldwide, which means all customer information including name and address must be in English.
  • Shipping cost varies depending on the shipping address of the customer, as well as on the weight and size of the packaging.
  • Customers are responsible for any customs duty and tax which may incur in the country of destination. If you fail to pay them on time, the package may be sent back to us or be disposed of at the customs. To avoid such situations, please ensure that your contact information such as phone number and e-mail are correct.
  • Chinese customers must enter their Resident IDs at the time of order placement.
  • All costs incurred when the product is returned to us or disposed of at the customs will be excluded from the refund amount.