Return & Refund Policy

Product policy for housings & plate

The return and refund acceptance timeframe is within 7 days after recieving the product to the designated address. 

After the 7 days, Geonworks will not be accepting requests for R&R.

Also when the consumer has observed a visible damage at a obscure location

(e.g. around the screw threadings, internal weights, even the plates themselves)

the consumer will not be eligible for R&R for these types of damages because it is due to high probablity of 

manufacturing margin of error.


Product policy for PCB's

When the consumer has recieved the product from shipping; if they notice a visible damage that will plague the overall function of the product, a scratch or mark that is clearly visible at hindsight; or a failure during the testing of the PCB, the consumer is eligible of returning or refunding the product.

Due note: If the user neglects the process of testing the PCB's and proceeds to solder on switches, and then requests a R&R after seeing a failure, they will not be eligible for this policy. So before proceeding with soldering anything to the product, we highly recommend testing the PCB's before assembly for we cannot be resposbile for every user errorr.

(If the PCB is damaged due to static electricity, we may not be able to help.)

Back to blog